Support
Help with WordAcuity on iPhone, iPad, and the web
Contact us
Email support@wordacuity.com
A person reads every message, and we usually reply within one business day. If something went wrong, it helps to include your device, the app version (shown at the bottom of the menu) and what you were doing.
Common questions
How do I restore WordAcuity Pro on a new device?
Open Menu → Subscription and tap Restore purchases. Use the same Apple ID you bought
Pro with.
How do I cancel or change my subscription?
Subscriptions are billed and managed by Apple. On your iPhone or iPad, go to Settings →
[your name] → Subscriptions → WordAcuity. Cancel at least 24 hours before the current period
ends to avoid renewal. Lifetime is a one-time purchase and never renews.
How do I get a refund?
Apple handles refunds for App Store purchases. Request one at
reportaproblem.apple.com.
How do I keep my progress across devices?
You don't need an account to play, and your history stays on your device. To sync your rounds,
Acuity rating, and lessons to another device or to wordacuity.com, go to Menu → Account and
continue with Apple or Google on each device.
How do I delete my data?
Go to Menu → Account → Delete your data & account → Delete my data…. This
permanently erases your history, Acuity rating, and standings. Deleting your data doesn't cancel
a subscription; cancel that in Apple's Settings as described above. You can also email us to ask
for deletion.
I can't see Daily standings or join Arena.
These need an internet connection. Solo play, Lab, and Coach work offline. If the problem
continues while you're online, email us.
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© 2026 Undercurve, LLC. WordAcuity is a product of Undercurve, LLC.